FAQs

  1. HOW DO I GET THERE?

Getting to Moon Beach Surf Resort is easy.  Fly in to Medan Airport (KNO) in Sumatra Indonesia (the easiest way is to go via Singapore or Kuala Lumpur).

You will already have received your domestic Tickets to Simeulue along with instructions how to proceed from there. If you have arranged for an overnight stay in Medan  with MBR then our representative will meet you outside the international exit gate and take you to your Hotel. Or a representative from the hotel will meet you with the hotel shuttle bus.

For further detailed information please see “Getting Here & Away” (click to open)

You will be surfing the same day!

  1. WHAT’S INCLUDED IN THE ROOM RATE?

Airport transfers to our resort from Simeulue local airport are included.

A surf guide will also be there to meet you on arrival and to accompany you to our many surf breaks.

Unlimited purified water, tea & coffee.

Entertainment Center with lounge & bar including cable TV with sports & movie channels, table tennis, darts, books & assorted games.

Daily land transfers to and from mainland Surf spots by motor vehicles equipped with board racks, fuel included.

WI-FI in your room with free 3.5 GB

For further detailed information and inclusions please see Luxury Villas and Standard Villas pages

 

  1. HOW DO I MAKE A BOOKING?

For bookings please Contact Us  (click on link) one of our representatives will reply to you with payment details and once your deposit has been received you will be sent a Booking Receipt. 日本から の問い合わせこちら https://www.geekout.jp/ に連絡下さい

 

  1. CAN I BE CONTACTED DURING MY STAY AT THE RESORT?

Yes.  We have Wi Fi Internet at the resort and there is good mobile phone coverage as well at the resort or your family members can also contact you via our resort phone number (number is on the bottom of the booking page) or send an email if necessary.

 

  1. WHAT’S INCLUDED IN THE VILLAS?

Luxury Villas comprise of one and two bed room villas, each bedroom contains 2 single beds with insect screens WI-Fi in your room, electric mosquito atomizers, ceiling fans in each room, stocked mini bar, comfortable sofa, coffee table, desk and chair, shelving for your items, bedside tables with reading lamps, plus 240 volt power supply with international adaptors, an Australian double power point and air conditioning.

Purified drinking water dispenser, electric jug, mini bar fridge with complimentary coffee, tea and sugar. Deluxe western style fully tiled bathroom facilities with deep bath tub, hot water shower, vanity basin and mirror, towels, face towels and soaps, with a pictures garden view.

Spacious verandah with relaxing chairs, coffee table, and a small desk with lamp, with external board racks and shower so you can sit back relax and soak up the peace and quiet while overlooking our beautiful beach.

Standard Villas are basically the same as the above but with the exception of a separate outside bathroom for each villa. (see Standard Villa page )

 

  1. WHAT OTHER FACILITIES DOES THE RESORT HAVE?

Aside from our villas we have a unique main dining / entertainment area. It is equipped with many modern luxuries, including dining areas, cable TV, DVD, stereo, comfy sofas, hammocks and plenty of outdoor relaxing areas, including table tennis, darts, board & card games, library and a beach volley ball court in front of the complex for the quite days. You can relax with a cold drink chill out and watch the waves roll in directly in front.

 

  1. WHAT OTHER ACTIVITIES ARE AVAILABLE?

The Resort is nestled on 5 km of a clean white sand beach with 3 islands surrounded by coral reefs dotted in front. You can safely go swimming, beach combing or at night Turtle watching, or grab some snorkeling gear provided by the resort and catch a boat out to the pristine Islands of Mincau & Seflak for a day of fun. There are also some excellent waterfalls to visit as well. You can also hire one of our motorbikes with board racks and explore the island yourself. Head into town for a look around. There are plenty of things to see and do. For further detailed information please see (Activities click here).

 

  1. CAN I WITHDRAW MONEY ON THE ISLAND?                                                                                                                                       We operate the resort in local Indonesian rupiah currency so make sure you withdraw a sufficient amount of money from the ATMs in Medan to cover your costs, we suggest around 3 to 5 million Rupiah. There are NO Credit Card facilities at the Resort and the only available ATM in town accepts MasterCard or Visa cards but they are NOT very reliable. If necessary we will accept Australian & USD but are only able to change notes in good condition and in large dominations.

9. HOW MANY & WHAT SIZE BOARDS SHOULD I BRING?

This is a bit of a personal choice Lion Air Wings Airline surfboard charge is Rp 200,000 per board one way about AUD $20 payable at check in.

You will most likely surf on your standard short board the majority of your trip, however, when the swell gets a little bigger you’ll be glad to have your bigger board ready to go. It is not uncommon to snap and damage boards while you’re here so come prepared. Depending on availibilty, we also do quality board repairs at reasonable rates.

 

  1. SHOULD I BE CONCERNED ABOUT MALARIA?

Since the Tsunami in 2005, the NGO’s removed all the slum areas around the town of Sinabang and installed proper drainage, coupled with a fogging program to eradicate the malaria carrying mosquito, since then the threat of malaria was reduced to extremely little. Our Resort is located 20 km from town and in 9 years living here we have never had a single case of malaria or dengue fever, it is there for a matter of personal choice whether to take anti- malarial medication or bring it with you just in case. We know mosquitoes are annoying and can transmit deadly diseases just be sensible, early morning, afternoon and evening when they are most active put a repellent on. We have insect spray available on request to give your room a spray, there is also an electric insect atomizer in each room, please remember to keep the screen door closed.

 

  1. HOW MANY PEOPLE WILL BE AT THE RESORT?

Moon Beach Surf Resort holds a maximum of 12 guests, and although that may seem like a crowd, we are fortunate enough on the west coast of the Island to have waves both North and South of us to suit all level of surfer and to keep the numbers down. Plus if you really want to avoid the crowds our surf guides can accompany you to little known location where you can have the waves to yourself.

 

  1. ARE THERE ANY DRESS RESTRICTIONS?

Yes, Simeulue people though very friendly maintain their strong Muslim beliefs. Therefore Men & Women are respectfully asked to dress moderately when outside the resort grounds, Men are expected to wear a shirt and footwear, Women a long skirt or trousers and something to cover their shoulders, and this, unfortunately, means no bikini, tank tops when out in town.

Surfing and Swimming, we recommend men wear board shorts and a rash shirt if you like. Women either a one-piece swimsuit with long tights or board shorts with a rash vest. Recently locals are getting used to westerners and we are seeing some women wearing bikinis bottoms with a rash shirt at certain surf spots.  So it is ok most of the time. We can also arrange boat trips to secluded islands where dress is not an issue. We are sure that with a little common sense and respect for the culture you are in there will be absolutely no issues. If you have any questions on this please just ask.

 

  1. WHAT ARE THE EVACUATION PLANS IN CASE OF A TSUNAMI?

The Resort is within a short walking distance from the nearby hills with a marked access road leading to higher ground close by. There are sirens in the nearby mosques and warnings are issued on all local TV.

 

  1. WHAT HAPPENS IF I HAVE AN ACCIDENT?

We have basic first aid at the resort and in the surf vans. If serious there is a hospital with English speaking doctors located near the airport and is open 24hrs 7 days a week. If the nature of the injury is critical your travel insurance will be contacted for your immediate evacuation to a specialist hospital.

  1. IS THERE A LAUNDRY SERVICE?

Yes, If you would like your laundry done during your stay it will be washed, dried, ironed and returned to you within 2 days. Price Minimum Rp. 50,000 per 1kg. .

 

  1. WHAT ELSE DO I NEED TO PACK?

There is NO Baggage allowance with Lion Air Wings. There is a 7kg carry on allowance but all checked baggage must be paid at check-in. Rp 25,000 per kilogram.  You’ll probably find you spend most of your time in the same pair of board shorts and t-shirts and hopefully, you will be spending most of your time in the water. Plus we have a laundry service to assist with washing the essentials. We have prepared a list of items to help get you on your way.

 

CHECKLIST

– Minimum 2 Surfboards & plenty of tropical warm water wax

– Booties

– Spare Leg ropes

– Sunscreen 30+ or 50+

– 3 T-Shirts + Long-sleeved Cotton Shirt or Jacket

– 2 Pairs of Board shorts

– Sunglasses

– Sandals / Thongs

– A Good Hat

– Compulsory Travel Insurance

– Enough Cash for the entire stay, remember NO credit card cards accepted and limited access to

ATM machine with MasterCard cards and Visa cards only.

– Passport with AT LEAST 6 months remaining on your passport or you will not be allowed to enter Indonesia

– Beach Towel

– Personal First aid kit, plus the resort has a medical kit and there is a hospital a few minutes away for emergencies

– Toiletries: Just your normal stuff, we supply you with bath towels, soap/shampoo Don’t worry if you forget something as most toiletries can be purchased on the Island

– A good book, we also have a few

– Waterproof Jacket

– Fishing Gear, Lures, Rod or Spear gun- we have Snorkeling equipment for guests use

– Drivers License – only your National license is required