Moon Beach Resort (to be referred to as “the Resort”) does not assume responsibility for those inherent risks, which may cause unfortunate accidents or incidents during ordinary travel conditions. The Resort will not be held responsible for injury, death, damage, loss, delay, cost, expense, or inconvenience arising from travel misfortunes beyond our control.
Deposits:
- A 20% deposit is due at the time of booking
- Deposits are non-refundable but may be used towards a future trip. (Must be used within two years from date of receipt).
Payment
- Final Payment is due at least 40 days prior to departure and is non-refundable.
- Accommodation Payment can only be paid by Bank Transfer
- Payment at the resort for services is Indonesian Rupiah Cash.
Please Note: There are Credit Card facilities available at the Resort however due to the remote location not always reliable and the only available ATM in town accepts MasterCard or Visa cards but they are also not very reliable. If necessary we will accept Australian & USD but are only able to change notes in good condition and in large dominations.
- Any form of payment constitutes acceptance of the Terms and Conditions stated on this site.
- Any form of payment constitutes acceptance of the Terms and Conditions stated on this site.
Cancellation Policy:
Cancellation of a trip must be made within 40 days of your departure date. There are no refunds or partial refunds given for early departures or late arrivals, poor surf, inclement weather or natural disaster. In addition, there are no refunds given for reasons pertaining to unstable global, national, or local political situation.
Documents:
- Passports must be valid for at least 6 months from the date of arrival. Or you will not be allowed to enter Indonesia.
- VISA on arrival at Medan Airport is now free for over 150 countries valid for 30 days for Australian, American and most European countries are included.
Airline Related Information:
- The Resort is not responsible for airline board fees or baggage policies.
- The Resort does not accept any responsibility for late arrival or non-arrival of surfboards/surfboard bags or any other luggage.
Health:
The Resort is not responsible for any health problems arising from environmental factors during your stay.
Travel Insurance: Medical Emergencies: See our Travel page (On arrival at the resort All guests will be required to sign a medical waver indemnifying Moon Beach Resort against such costs that may occur)
- Travel Insurance is mandatory for all guests. Moon Beach Resort recommends STI. Travel Insurance.
- STI have a great comprehensive travel insurance product and provide the best air to land Evac for emergency assistance.
- To compare or get an online quote, please visit http://surftravelinsurance.com.au/moon-beach-resort
RESPONSIBILITY
The Resort will use all due care for the provision of its services and activities provided to guests. Guests participate in activities and use services at Moon Beach Resort at their own risk. No liability or responsibility is accepted by the Resort for any injury, illness, damage, loss, accident, expense, or any other claim arising from involvement in any activities or provision of any services howsoever suffered, even in circumstances where staff of Moon Beach Resort may have negligently breached any duty of care that it or they may owe or have owed in connection with such activities, conduct, supervision, or the provision of services. The Resort will not be liable for direct or indirect losses, arising from any such injury, illness, damage, loss, accident, or expense including consequential loss or economic loss however caused.